Comprehensive after-sales/service support is provided in line with the service or solutions deployed. This forms part of our support contract to ensure that our customers/retailers is rest assured knowing that after sales services remain at the acceptable agreed levels.
We provide 24/7 online monitoring of all branch/customers connectivity solutions ensuring we able to detect and respond to any network/service challenge as it occurs. This is combined with Dedicated Customer Support which ensures our customers interact with a dedicated familiar resource person with full knowledge of the account, challenge and solution.
Dedicated Account Management
We believe that effective support of our customers business needs is paramount to the success of our partnership. In order to provide this support, we assign our customers a dedicated Account Partner who is responsible for managing the customer’s account and essentially act as the primary business contact with EMY-V Global Services.
Our dedicated Account Partners are fully trained to provide our customers with personalized and generic support and solution to queries.
Help Lines
Customers/Retailers can also call
